FAQ

1. Where do you ship?
We ship worldwide. Whether you're local or international, we’ll make sure your order gets to you.

2. How long does shipping take?
Shipping times vary by location:

• Domestic: 3–7 business days
• International: 7–21 business days
  Please allow 1–3 business days for order processing.

3. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can use it to check your delivery status online.

4. Can I change or cancel my order?
If your order hasn’t shipped yet, contact us as soon as possible at support@zilosstyle.store. We’ll do our best to help.

5. What sizes do you offer?
We offer a range of sizes for all our clothing and accessories. Size guides are available on each product page to help you find the perfect fit.

6. What if I receive the wrong item or a defective product?
We’re sorry for the inconvenience! Please email us at support@zilosstyle.store with your order number and photos of the item — we’ll sort it out quickly.

7. Do you accept returns or exchanges?
Yes, we accept returns and exchanges within 30 days of delivery, as long as the items are unused and in their original condition. For full details, please refer to our Return Policy or reach out to us.

8. How do I contact customer service?
You can contact us anytime at support@zilosstyle.store. We typically respond within 24–48 hours.